Smart Meter Data Gaps

Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.

Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.

Meters sample Account A-12345678

Data From Data To Gaps Readings Type Serial Number Location Status
16 Jun 2021 07 Sept 2024 7 56630 Electricity SN847119482 SW1A 1AA Active
16 Jun 2021 07 Sept 2024 8 56630 Gas G7419920010 SW1A 1AA Active

Electricity Data Gaps sample SN847119482

There are 7 gaps in readings for this meter

Date
22 Jun 2021 18:30
13 Dec 2021 01:30
15 Apr 2022 22:30
03 Jun 2022 14:00
02 Apr 2023 01:00
13 Mar 2024 06:30
03 Sept 2024 04:30

Gas Data Gaps sample G7419920010

There are 8 gaps in readings for this meter

Date
26 Jun 2021 06:00
26 Sept 2021 10:00
26 Dec 2021 12:30
03 Mar 2022 02:30
02 May 2022 17:00
04 Jul 2022 14:00
05 Jul 2022 22:30
14 Jul 2023 11:30