Smart Meter Data Gaps

Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.

Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.

Note: Please login or register to see your data. The data shown below is generated sample data.

Meters sample Account A-12345678

Data From	Data To	Gaps	Readings	Type	Serial Number	Location	Status
16 Jun 2021	01 Mar 2026	3	82516	Electricity	SN847119482	SW1A 1AA	Active
16 Jun 2021	01 Mar 2026	4	82516	Gas	G7419920010	SW1A 1AA	Active

Electricity Data Gaps sample SN847119482

There are 3 gaps in readings for this meter

Date
13 Jun 2022 13:00
26 Jul 2025 08:30
08 Dec 2025 11:30

Gas Data Gaps sample G7419920010

There are 4 gaps in readings for this meter

Date
31 Aug 2022 13:00
11 Jan 2023 18:00
06 Feb 2023 04:00
08 Mar 2023 02:30