Smart Meter Data Gaps
Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.
Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.
Meters sample Account A-12345678
| Data From | Data To | Gaps | Readings | Type | Serial Number | Location | Status |
|---|---|---|---|---|---|---|---|
| 16 Jun 2021 | 20 Nov 2024 | 2 | 60157 | Electricity | SN847119482 | SW1A 1AA | Active |
| 16 Jun 2021 | 20 Nov 2024 | 7 | 60157 | Gas | G7419920010 | SW1A 1AA | Active |
Electricity Data Gaps sample SN847119482
There are 2 gaps in readings for this meter
| Date |
|---|
| 13 Oct 2021 15:00 |
| 24 Oct 2022 21:30 |
Gas Data Gaps sample G7419920010
There are 7 gaps in readings for this meter
| Date |
|---|
| 23 Oct 2021 14:00 |
| 28 Feb 2022 11:30 |
| 17 Jul 2022 03:00 |
| 14 Aug 2022 04:00 |
| 28 Mar 2024 14:00 |
| 19 May 2024 00:30 |
| 14 Aug 2024 09:00 |