Smart Meter Data Gaps

Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.

Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.

Meters sample Account A-12345678

Data From Data To Gaps Readings Type Serial Number Location Status
16 Jun 2021 17 Feb 2026 7 81977 Electricity SN847119482 SW1A 1AA Active
16 Jun 2021 17 Feb 2026 8 81977 Gas G7419920010 SW1A 1AA Active

Electricity Data Gaps sample SN847119482

There are 7 gaps in readings for this meter

Date
09 Apr 2022 06:30
18 May 2022 04:30
07 Oct 2022 20:00
16 Nov 2022 03:30
22 Mar 2023 16:30
19 Jun 2024 09:30
26 Jul 2024 07:30

Gas Data Gaps sample G7419920010

There are 8 gaps in readings for this meter

Date
24 Oct 2021 21:00
29 Jan 2022 05:00
10 Jul 2022 00:00
07 Jan 2023 01:30
25 Jun 2023 06:30
23 Jul 2023 05:30
07 Jun 2024 10:00
22 May 2025 07:30