Smart Meter Data Gaps

Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.

Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.

Note: Please login or register to see your data. The data shown below is generated sample data.

Meters sample Account A-12345678

Data From	Data To	Gaps	Readings	Type	Serial Number	Location	Status
16 Jun 2021	15 Oct 2024	4	58418	Electricity	SN847119482	SW1A 1AA	Active
16 Jun 2021	15 Oct 2024	1	58418	Gas	G7419920010	SW1A 1AA	Active

Electricity Data Gaps sample SN847119482

There are 4 gaps in readings for this meter

Date
12 Dec 2021 19:30
07 Aug 2022 14:30
04 Apr 2023 16:00
28 Sept 2024 00:30

Gas Data Gaps sample G7419920010

There are 1 gaps in readings for this meter

Date
08 Aug 2024 00:00