Smart Meter Data Gaps
Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.
Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.
Meters sample Account A-12345678
| Data From | Data To | Gaps | Readings | Type | Serial Number | Location | Status |
|---|---|---|---|---|---|---|---|
| 16 Jun 2021 | 29 Aug 2025 | 7 | 73680 | Electricity | SN847119482 | SW1A 1AA | Active |
| 16 Jun 2021 | 29 Aug 2025 | 9 | 73680 | Gas | G7419920010 | SW1A 1AA | Active |
Electricity Data Gaps sample SN847119482
There are 7 gaps in readings for this meter
| Date |
|---|
| 12 Apr 2022 21:30 |
| 20 Oct 2022 02:30 |
| 24 Jan 2023 11:30 |
| 13 Apr 2023 02:00 |
| 02 Nov 2024 12:00 |
| 18 Jun 2025 04:30 |
| 03 Aug 2025 09:30 |
Gas Data Gaps sample G7419920010
There are 9 gaps in readings for this meter
| Date |
|---|
| 28 Jul 2021 13:00 |
| 04 Mar 2022 04:30 |
| 26 May 2022 15:00 |
| 09 Oct 2022 18:30 |
| 09 May 2023 02:00 |
| 30 Mar 2024 15:30 |
| 13 Dec 2024 22:30 |
| 17 Apr 2025 00:30 |
| 21 Jun 2025 12:30 |