Smart Meter Data Gaps
Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.
Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.
Meters sample Account A-12345678
| Data From | Data To | Gaps | Readings | Type | Serial Number | Location | Status |
|---|---|---|---|---|---|---|---|
| 16 Jun 2021 | 07 Aug 2025 | 8 | 72644 | Electricity | SN847119482 | SW1A 1AA | Active |
| 16 Jun 2021 | 07 Aug 2025 | 8 | 72644 | Gas | G7419920010 | SW1A 1AA | Active |
Electricity Data Gaps sample SN847119482
There are 8 gaps in readings for this meter
| Date |
|---|
| 31 Jan 2022 20:30 |
| 04 Nov 2022 12:00 |
| 27 Nov 2022 06:00 |
| 25 Feb 2023 23:30 |
| 14 Mar 2023 23:30 |
| 30 May 2023 12:00 |
| 03 Jun 2024 17:00 |
| 18 Jan 2025 05:30 |
Gas Data Gaps sample G7419920010
There are 8 gaps in readings for this meter
| Date |
|---|
| 05 Nov 2021 06:30 |
| 17 Dec 2021 12:00 |
| 09 Jun 2022 12:30 |
| 13 Mar 2023 21:00 |
| 22 May 2023 08:00 |
| 23 May 2024 15:00 |
| 01 Sept 2024 18:30 |
| 04 Aug 2025 07:30 |