Smart Meter Data Gaps

Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.

Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.

Note: Please login or register to see your data. The data shown below is generated sample data.

Meters sample Account A-12345678

Data From	Data To	Gaps	Readings	Type	Serial Number	Location	Status
16 Jun 2021	29 Dec 2025	2	79546	Electricity	SN847119482	SW1A 1AA	Active
16 Jun 2021	29 Dec 2025	6	79546	Gas	G7419920010	SW1A 1AA	Active

Electricity Data Gaps sample SN847119482

There are 2 gaps in readings for this meter

Date
05 Jul 2021 21:30
06 Feb 2022 13:00

Gas Data Gaps sample G7419920010

There are 6 gaps in readings for this meter

Date
12 Nov 2021 19:00
30 Dec 2023 05:30
17 Aug 2024 06:30
21 Aug 2024 02:30
23 Jan 2025 15:00
15 Apr 2025 04:00