Smart Meter Data Gaps
Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.
Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.
Meters sample Account A-12345678
| Data From | Data To | Gaps | Readings | Type | Serial Number | Location | Status |
|---|---|---|---|---|---|---|---|
| 16 Jun 2021 | 11 Jul 2025 | 3 | 71375 | Electricity | SN847119482 | SW1A 1AA | Active |
| 16 Jun 2021 | 11 Jul 2025 | 5 | 71375 | Gas | G7419920010 | SW1A 1AA | Active |
Electricity Data Gaps sample SN847119482
There are 3 gaps in readings for this meter
| Date |
|---|
| 07 Jan 2023 12:00 |
| 19 Apr 2023 20:30 |
| 02 Jan 2025 21:30 |
Gas Data Gaps sample G7419920010
There are 5 gaps in readings for this meter
| Date |
|---|
| 08 May 2022 04:30 |
| 28 Nov 2023 23:00 |
| 09 Dec 2023 11:00 |
| 03 Jul 2024 10:00 |
| 14 Mar 2025 09:00 |