Smart Meter Data Gaps
Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.
Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.
Meters sample Account A-12345678
| Data From | Data To | Gaps | Readings | Type | Serial Number | Location | Status |
|---|---|---|---|---|---|---|---|
| 16 Jun 2021 | 27 Apr 2025 | 9 | 67732 | Electricity | SN847119482 | SW1A 1AA | Active |
| 16 Jun 2021 | 27 Apr 2025 | 9 | 67732 | Gas | G7419920010 | SW1A 1AA | Active |
Electricity Data Gaps sample SN847119482
There are 9 gaps in readings for this meter
| Date |
|---|
| 31 May 2022 19:00 |
| 09 Jun 2022 01:30 |
| 30 Nov 2022 17:00 |
| 17 Dec 2022 20:00 |
| 28 Feb 2023 06:00 |
| 10 Jun 2024 15:30 |
| 20 Jul 2024 14:00 |
| 06 Dec 2024 19:00 |
| 17 Jan 2025 14:00 |
Gas Data Gaps sample G7419920010
There are 9 gaps in readings for this meter
| Date |
|---|
| 01 Oct 2021 07:30 |
| 25 Dec 2022 08:30 |
| 17 Jan 2023 09:00 |
| 12 May 2023 22:30 |
| 28 May 2023 18:30 |
| 31 May 2024 11:00 |
| 25 Oct 2024 18:30 |
| 18 Feb 2025 14:00 |
| 08 Apr 2025 11:30 |