Smart Meter Data Gaps
Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.
Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.
Meters sample Account A-12345678
| Data From | Data To | Gaps | Readings | Type | Serial Number | Location | Status |
|---|---|---|---|---|---|---|---|
| 16 Jun 2021 | 09 Oct 2025 | 7 | 75657 | Electricity | SN847119482 | SW1A 1AA | Active |
| 16 Jun 2021 | 09 Oct 2025 | 10 | 75657 | Gas | G7419920010 | SW1A 1AA | Active |
Electricity Data Gaps sample SN847119482
There are 7 gaps in readings for this meter
| Date |
|---|
| 13 Jun 2022 11:30 |
| 01 Sept 2022 06:00 |
| 29 Jan 2023 21:00 |
| 15 Feb 2023 23:30 |
| 05 Apr 2024 02:00 |
| 27 May 2024 15:00 |
| 23 Dec 2024 04:30 |
Gas Data Gaps sample G7419920010
There are 10 gaps in readings for this meter
| Date |
|---|
| 05 Apr 2022 11:30 |
| 14 Jun 2022 06:30 |
| 30 Jun 2022 18:30 |
| 07 Jul 2022 19:30 |
| 17 Jun 2023 12:30 |
| 24 Oct 2023 05:30 |
| 15 Feb 2024 19:00 |
| 09 Oct 2024 23:00 |
| 29 Jan 2025 23:00 |
| 29 May 2025 22:30 |