Smart Meter Data Gaps

Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.

Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.

Meters sample Account A-12345678

Data From Data To Gaps Readings Type Serial Number Location Status
16 Jun 2021 18 Jan 2026 9 80540 Electricity SN847119482 SW1A 1AA Active
16 Jun 2021 18 Jan 2026 6 80540 Gas G7419920010 SW1A 1AA Active

Electricity Data Gaps sample SN847119482

There are 9 gaps in readings for this meter

Date
05 Aug 2022 01:00
11 Jan 2023 01:30
01 Mar 2023 09:30
30 Sept 2023 03:00
06 Jan 2024 13:30
24 Apr 2024 21:00
26 Sept 2024 17:00
04 Nov 2025 01:00
02 Dec 2025 06:00

Gas Data Gaps sample G7419920010

There are 6 gaps in readings for this meter

Date
27 Jul 2021 17:30
10 Feb 2022 16:00
01 Mar 2022 07:30
05 May 2022 06:00
26 Aug 2023 02:30
28 Oct 2025 03:30