Smart Meter Data Gaps

Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.

Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.

Meters sample Account A-12345678

Data From Data To Gaps Readings Type Serial Number Location Status
16 Jun 2021 25 Dec 2024 9 61844 Electricity SN847119482 SW1A 1AA Active
16 Jun 2021 25 Dec 2024 9 61844 Gas G7419920010 SW1A 1AA Active

Electricity Data Gaps sample SN847119482

There are 9 gaps in readings for this meter

Date
06 Jul 2021 06:00
28 Sept 2021 10:00
09 Oct 2021 13:30
19 Feb 2022 18:30
26 Jul 2022 18:30
04 Apr 2023 18:30
07 Aug 2023 05:30
04 Oct 2023 12:30
13 Oct 2024 21:00

Gas Data Gaps sample G7419920010

There are 9 gaps in readings for this meter

Date
04 Sept 2021 15:00
16 Jan 2022 10:00
17 Oct 2022 17:00
27 Jan 2023 10:30
15 Jul 2023 17:30
24 Nov 2023 15:30
21 Dec 2023 18:30
23 Dec 2023 02:00
06 Apr 2024 01:30