Smart Meter Data Gaps

Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.

Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.

Meters sample Account A-12345678

Data From Data To Gaps Readings Type Serial Number Location Status
16 Jun 2021 27 Apr 2025 9 67732 Electricity SN847119482 SW1A 1AA Active
16 Jun 2021 27 Apr 2025 9 67732 Gas G7419920010 SW1A 1AA Active

Electricity Data Gaps sample SN847119482

There are 9 gaps in readings for this meter

Date
31 May 2022 19:00
09 Jun 2022 01:30
30 Nov 2022 17:00
17 Dec 2022 20:00
28 Feb 2023 06:00
10 Jun 2024 15:30
20 Jul 2024 14:00
06 Dec 2024 19:00
17 Jan 2025 14:00

Gas Data Gaps sample G7419920010

There are 9 gaps in readings for this meter

Date
01 Oct 2021 07:30
25 Dec 2022 08:30
17 Jan 2023 09:00
12 May 2023 22:30
28 May 2023 18:30
31 May 2024 11:00
25 Oct 2024 18:30
18 Feb 2025 14:00
08 Apr 2025 11:30