Smart Meter Data Gaps

Your smart meter collects energy usage data every half hour, which is sent to Octopus for billing purposes. For time-of-use tariffs like agile or go a complete set of usage data is vital for accurate billing.

Use this tool to check for gaps in your usage data. These can happen when there are power outages, network issues, or when Octopus or one of it's data suppliers has encountered problems reading meter data. Too many gaps may result in inaccurate or delayed billing, and may even make you ineligible for the agile tariff.

Meters sample Account A-12345678

Data From Data To Gaps Readings Type Serial Number Location Status
16 Jun 2021 09 Dec 2025 3 78580 Electricity SN847119482 SW1A 1AA Active
16 Jun 2021 09 Dec 2025 6 78580 Gas G7419920010 SW1A 1AA Active

Electricity Data Gaps sample SN847119482

There are 3 gaps in readings for this meter

Date
17 Sept 2021 14:30
10 Dec 2023 12:30
08 Jul 2025 08:30

Gas Data Gaps sample G7419920010

There are 6 gaps in readings for this meter

Date
04 Jul 2021 00:30
02 Jul 2022 06:30
07 Nov 2024 22:30
30 Apr 2025 11:30
30 Oct 2025 15:00
08 Nov 2025 15:30